Customer Experience Associate

TD Bank

St. Thomas, Ontario, Canada
Base: $22.00 - $27.21 cad; bonus/equity: not speci...
Customer service transactions
Financial transaction processing
Customer needs assessment
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions

Job Summary

  • At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
  • In this role, you will process financial transactions, understand and determine customer needs to recommend solutions, respond and resolve customer concerns, and achieve assigned goals by promoting banking solutions.
  • TD is committed to providing fair and equitable compensation opportunities, with growth opportunities and skill development as defining features of the colleague experience.

Matching Summary

At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.

Salary

Base: $22.00 - $27.21 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service transactions
  • Financial transaction processing
  • Customer needs assessment
  • Promote banking solutions
  • MS Office proficiency

Nice-to-have

  • Charming self
  • Sense of achievement
  • Think like a customer
  • Act like an owner
  • Innovate with purpose

Key Requirements

  • High School diploma and/or 1+ years experience
  • Undergraduate degree or equivalent is an asset
  • Strong administration, organizational, planning, time management skills
  • Hands on knowledge of MS Office
  • Accuracy and detail oriented
  • Dynamic communicator
  • Established customer experience skills

Work Rights

Not specified

Tailored Resume

Cover Letter