Problem Manager, Avp

Deutsche Bank UK

Pune, India
Not specified
5+ years problem management experience
Root cause analysis leadership
Service now working knowledge
Deutsche Bank UK is seeking an AVP Problem Manager in Pune, India, to enhance the stability of their production environment by managing the problem management process and conducting root cause analysis. The role emphasizes minimizing IT infrastructure errors and ensuring effective communication of known issues. Candidates should have extensive problem management experience, strong analytical skills, and effective communication abilities

Job Summary

  • The role involves managing the full lifecycle of the problem management process to identify root causes and prevent incident reoccurrence.
  • Candidates will engage with various technology groups to drive root cause analysis and ensure correct SMEs are assigned tasks.
  • The position offers comprehensive benefits including gender-neutral parental leaves, childcare assistance reimbursement, and sponsorship for industry certifications.

Matching Summary

Match Score: 85

Deutsche Bank UK is seeking an AVP Problem Manager in Pune, India, to enhance the stability of their production environment by managing the problem management process and conducting root cause analysis. The role emphasizes minimizing IT infrastructure errors and ensuring effective communication of known issues. Candidates should have extensive problem management experience, strong analytical skills, and effective communication abilities.

Skills & Requirements

Must-have

  • 5+ years Problem Management experience
  • Root cause analysis leadership
  • Service Now working knowledge
  • Infrastructure and application technology understanding
  • Incident and change management alignment

Nice-to-have

  • Strong analytical and problem-solving skills
  • Clear written and verbal communication
  • Ability to work under pressure
  • Experience with ITIL framework
  • Proactive problem management initiatives

Key Requirements

  • 5+ years Problem Management experience
  • ITIL experience preferred
  • Working knowledge of Service Now

Work Rights

Not specified

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