Hospital Concierge Officer (bank)

Bupa UK

London, United Kingdom
Base: £14.36 ph; bonus/equity: not specified; bene...
Customer service in private healthcare
Front of house reception experience
It scheduling systems proficiency
This role serves as the first point of contact for all patients, consultants, and visitors at Cromwell Hospital

Job Summary

  • This role serves as the first point of contact for all patients, consultants, and visitors at Cromwell Hospital.
  • The successful candidate will use scheduling software to identify welcome pathway requirements and facilitate next steps for arrivals.
  • Bupa is a health insurer and provider focused on helping people live longer, healthier, happier lives with no shareholders.

Matching Summary

This role serves as the first point of contact for all patients, consultants, and visitors at Cromwell Hospital.

Salary

Base: £14.36 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service in private healthcare
  • Front of house reception experience
  • IT scheduling systems proficiency
  • Conflict resolution skills
  • Patient journey passion

Nice-to-have

  • Luxury hospitality background
  • Empathetic interpersonal nature
  • Proactive problem solving
  • International patient liaison
  • Taxi and hotel knowledge

Key Requirements

  • Proven high-standard customer service experience
  • Front of House or Reception experience
  • Ability to interact with IT scheduling systems

Work Rights

Not specified

Tailored Resume

Cover Letter