Job Summary

• The Customer Success Manager (CSM) Enterprise and Emerging at myprosperity is responsible for driving customer outcomes across a shared book of business.
• This role partners closely with clients to ensure they achieve their business goals, realise value from the myprosperity portal, and build long term, trusted relationships that drive retention, advocacy, and sustainable growth.
• The CSM plays a critical role in post sale success, leading implementations, reducing time to value, enabling change, and acting as the voice of the customer across the organisation.

Matching Summary

Skills & Requirements

Key Requirements

• Experience in Customer Success
• SaaS, financial services, or technology-enabled service environments preferred
• Strong relationship-building skills
• Data-driven mindset
• Strong communication skills
• Strong problem solving skills
• Ability to manage multiple requests

Work Rights