テックマークジャパン株式会社　業務部　修理受付センタースタッフ

AIG

Kpi management and improvement
Response quality management and improvement
Escalation response
Manage and operate an extended warranty program repair reception call center, including KPI and quality management

Job Summary

  • Manage and operate an extended warranty program repair reception call center, including KPI and quality management.
  • Handle escalations from the call center, including secondary support for general inquiries from end-users.
  • Build and operate a new repair reception call center, including vendor selection, tool creation, and web system development.

Matching Summary

Manage and operate an extended warranty program repair reception call center, including KPI and quality management.

Skills & Requirements

Must-have

  • KPI management and improvement
  • Response quality management and improvement
  • Escalation response
  • Web reception system construction and operation
  • Basic PC skills (Excel, Word, PowerPoint)
  • Phone and communication skills

Nice-to-have

  • Customer complaint handling
  • Product knowledge (home equipment, appliances)
  • Broad operational perspective
  • Proactive approach to challenges
  • Positive attitude

Key Requirements

  • Call center management experience
  • Experience building and operating call centers
  • Vendor management experience
  • Web reception system construction and operation experience

Work Rights

Not specified

Tailored Resume

Cover Letter