Connect And Assure Specialist

147

Shift-based work with rostered shifts between 7:00 am and 7:00 pm.
Tier 2 troubleshooting capability
Fttn/b fttc fttp hfc technical knowledge
End-to-end case management experience
The Connect and Assure Specialist position at nbn involves managing technical case management and customer orders for business clients, emphasizing a strong customer experience in telecommunications. The role requires solid technical knowledge, excellent communication skills, and a commitment to continuous improvement

Job Summary

  • The role involves managing communications across stakeholders, diagnosing and resolving issues, and continuously improving operational processes.
  • nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.
  • This position operates within a shift rotation between 7:00 AM and 7:00 PM with no direct people management responsibilities.

Matching Summary

Match Score: 85

The Connect and Assure Specialist position at nbn involves managing technical case management and customer orders for business clients, emphasizing a strong customer experience in telecommunications. The role requires solid technical knowledge, excellent communication skills, and a commitment to continuous improvement.

Skills & Requirements

Must-have

  • Tier 2 troubleshooting capability
  • FTTN/B FTTC FTTP HFC technical knowledge
  • End-to-end case management experience
  • Business customer support in operational environment

Nice-to-have

  • Excellent stakeholder engagement skills
  • Customer empathy and communication
  • Continuous process improvement mindset
  • Strong organizational skills

Key Requirements

  • Full working rights in Australia required
  • Permanent position with rostered shifts

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter