Customer Feedback And Portal Support

Burckhardt Compression

Pune, MH, IN
On-site
Customer feedback analysis
Digital platform management
Survey tool administration
Ensure the smooth operation and continuous improvement of the customer portal by translating customer feedback into actionable requirements

Job Summary

  • Ensure the smooth operation and continuous improvement of the customer portal by translating customer feedback into actionable requirements.
  • Support customer-centric improvements by leading the annual customer survey process (Voice of Customer initiative) and championing the importance of feedback within the organization.
  • Act as the primary point of contact for the portal to internal and external customers, ensuring stability and usability, and serving as an organizational hub and interface.

Matching Summary

Ensure the smooth operation and continuous improvement of the customer portal by translating customer feedback into actionable requirements.

Skills & Requirements

Must-have

  • Customer feedback analysis
  • Digital platform management
  • Survey tool administration
  • CRM and Power BI proficiency
  • Customer portal support
  • Requirement translation for development

Nice-to-have

  • Customer-centric improvements
  • Voice of Customer initiative
  • Solution-driven approach
  • Organizational hub and interface

Key Requirements

  • 5-7 years experience
  • Any Graduate degree
  • Proficiency in English language

Work Rights

Not specified

Tailored Resume

Cover Letter