Customer Service Representative Supervisor

Great Road Vet Hospital

Acton, MA, US
Base: $19-$22ph; bonus: performance-based bonuses ...
Not specified
3 years customer service experience
1 year veterinary medicine experience
Strong leadership and communication skills
Great Road Vet Hospital is seeking a Client Service Representative Supervisor in Acton, MA, to lead a team in delivering exceptional customer service in a veterinary setting. The ideal candidate should have a minimum of three years of relevant experience, strong leadership skills, and a passion for animal care

Job Summary

  • The role involves supervising the Client Service Representative team while ensuring exceptional client interactions and positive impressions at the clinic.
  • Candidates will manage staff schedules, assist with hiring and training, and ensure accurate end-of-day procedures and financial reporting.
  • The company offers competitive pay, performance bonuses, 401(k) matching, health benefits, and opportunities for career growth in a supportive environment.

Matching Summary

Match Score: 85

Great Road Vet Hospital is seeking a Client Service Representative Supervisor in Acton, MA, to lead a team in delivering exceptional customer service in a veterinary setting. The ideal candidate should have a minimum of three years of relevant experience, strong leadership skills, and a passion for animal care.

Salary

Base: $19-$22/hour; Bonus: Performance-based bonuses available; Benefits: 401(k) match, CE allowance, pet discounts, health/dental/vision insurance

Skills & Requirements

Must-have

  • 3 years customer service experience
  • 1 year veterinary medicine experience
  • Strong leadership and communication skills
  • Front desk supervision and staff management
  • Appointment scheduling and record keeping

Nice-to-have

  • Experience in human medical fields
  • Degree in veterinary or relevant field
  • 1 year of leadership experience preferred
  • Motivated and compassionate attitude
  • Ability to foster professional growth

Key Requirements

  • Minimum 3 years customer service experience
  • Minimum 1 year veterinary medicine experience
  • High school diploma required
  • Preferred: Degree in veterinary or relevant field
  • Preferred: 1 year leadership experience

Work Rights

Not specified

Tailored Resume

Cover Letter