Job Summary

• This remote role requires analyzing workforce management data to identify trends and optimize staffing coverage within a call center setting.
• Candidates must be proficient in Genesys Cloud Workforce Management to support capacity planning and performance monitoring.
• The position offers competitive benefits including health coverage, a 401(K) with company match, pension, and tuition assistance.

Matching Summary

Salary

Base: $64,500.00 - $86,100.00; Bonus/Equity: Incentive program based on performance; Benefits: Health, dental, vision, 401(K), pension, tuition assistance

Skills & Requirements

Key Requirements

• Minimum 3 years in business operations
• Experience in call center environments
• Proficiency in Microsoft Office suite
• Strong verbal and written communication skills

Work Rights