Driveway is seeking a Customer Satisfaction Representative to enhance customer experience by acting as a liaison between the dealership and customers. The role involves leading customer satisfaction initiatives, addressing concerns, and implementing improvement plans, with a focus on communication and detail-oriented work
Job Summary
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
We offer best in class industry benefits including competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.
Matching Summary
Match Score: 85
Driveway is seeking a Customer Satisfaction Representative to enhance customer experience by acting as a liaison between the dealership and customers. The role involves leading customer satisfaction initiatives, addressing concerns, and implementing improvement plans, with a focus on communication and detail-oriented work.
Salary
$20.00-$22.00
Skills & Requirements
Must-have
Customer satisfaction improvement initiatives
Liaison between dealership and customers
Continuous improvement plans
FreshDesk Omni Program
Better Business Bureau reviews
Nice-to-have
Attention to detail and sense of urgency
Team player with a positive attitude
Key Requirements
Warranty Claims or Collections experience highly preferred