Professional, Application Support

JLL

Makati, Philippines
Fully remote
3-4 years product support experience
Enterprise business application sme
Cloud infrastructure application management
JLL is seeking a Professional, Application Support to join their Product Specialist team in Makati, Philippines. This fully remote role involves providing functional and application support for enterprise business applications, focusing on user enablement and application management

Job Summary

  • This role serves as the primary Subject Matter Expert for critical enterprise applications supporting the Capital Markets and Valuations teams across the United States.
  • The successful candidate will manage complex business processes in cloud infrastructure while providing comprehensive functional support and troubleshooting for user access and workflow issues.
  • JLL offers significant autonomy and professional development opportunities in cutting-edge enterprise applications and cloud technologies within a global real estate organization.

Matching Summary

Match Score: 85

JLL is seeking a Professional, Application Support to join their Product Specialist team in Makati, Philippines. This fully remote role involves providing functional and application support for enterprise business applications, focusing on user enablement and application management.

Skills & Requirements

Must-have

  • 3-4 years product support experience
  • Enterprise business application SME
  • Cloud infrastructure application management
  • ServiceNow or Salesforce ticketing systems
  • Workflow configuration and maintenance

Nice-to-have

  • SQL and database management knowledge
  • ITIL framework familiarity
  • AWS or Azure cloud certifications
  • Phased rollout change management experience

Key Requirements

  • Bachelor's degree in IT, CS, Business Administration, or related field
  • Proven experience serving as SME for enterprise applications
  • Ability to support users across multiple US time zones

Work Rights

Not specified

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