Night Receptionist

Sofitel Sydney Wentworth

London, United Kingdom
On-site
Night audit process
Hotel property management system
Guest complaint handling
By joining us, you will become a Heartist®, working in a caring environment where you can grow and pursue career opportunities in hospitality worldwide

Job Summary

  • By joining us, you will become a Heartist®, working in a caring environment where you can grow and pursue career opportunities in hospitality worldwide.
  • You will assist the Night Supervisor with night audit duties, handle guest complaints promptly, enforce hotel policies, and ensure smooth night-time operations.
  • The role offers exclusive benefits including free night stays in UK hotels, 50% discount in Accor restaurants, discounted global hotel rates, and continuous learning through Accor Academy.

Matching Summary

By joining us, you will become a Heartist®, working in a caring environment where you can grow and pursue career opportunities in hospitality worldwide.

Skills & Requirements

Must-have

  • Night audit process
  • Hotel Property Management System
  • Guest complaint handling
  • Security breach investigation
  • Microsoft Office proficiency
  • Teamwork encouragement
  • Fire procedure knowledge

Nice-to-have

  • Proactive 5 star service approach
  • Meticulous and methodical task processing
  • Effective communication skills
  • Ability to remain calm under pressure
  • Experience with Opera PMS
  • Supportive team environment
  • Career growth opportunities

Key Requirements

  • Previous night auditor experience in hotel
  • Proficiency with Microsoft Excel
  • Experience with Hotel Property Management System
  • Ability to handle guest queries professionally
  • Knowledge of liquor licensing laws
  • Ability to manage security incidents
  • Calmness under pressure

Work Rights

Not specified

Tailored Resume

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