Manager, Managed Infrastructure Support

JOINTHIRE SINGAPORE PTE. LTD.

Singapore, Singapore
Performance bonus; annual leaves; group insurance ...
10 to 15 years it industry experience
5 years managerial experience
Technical support management expertise
The role involves leading case management, incident response, and cross-department coordination for a regional telecommunications HQ

Job Summary

  • The role involves leading case management, incident response, and cross-department coordination for a regional telecommunications HQ.
  • Candidates will be responsible for defining KPIs, managing staff performance, and driving digital transformation initiatives to enhance service quality.
  • The position offers career growth opportunities within a diverse culture while requiring availability for remote coordination of emergency cases.

Matching Summary

Match Score: 85

The role involves leading case management, incident response, and cross-department coordination for a regional telecommunications HQ.

Salary

Performance Bonus; Annual Leaves; Group Insurance including personal accident coverage

Skills & Requirements

Must-have

  • 10 to 15 years IT industry experience
  • 5 years managerial experience
  • Technical support management expertise
  • Cross-functional team leadership
  • Complex escalation handling

Nice-to-have

  • Carrier network architecture experience
  • Telecom delivery environment background
  • Digital transformation project drive
  • Customer-facing role proficiency

Key Requirements

  • Bachelor's degree in IT or Engineering
  • Minimum 10-15 years IT experience
  • Minimum 5 years managerial experience

Work Rights

Not specified

Tailored Resume

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