Managed Services Engineer

NTT DATA

Jakarta, Indonesia
Entry-level troubleshooting experience
Basic itil process knowledge
Good understanding of itsm tools
As a Cross Technology Managed Services Engineer, you will be the first point of contact for clients, ensuring their IT infrastructure remains operational

Job Summary

  • As a Cross Technology Managed Services Engineer, you will be the first point of contact for clients, ensuring their IT infrastructure remains operational.
  • You will proactively identify and resolve technical incidents, aiming for zero missed service level agreement conditions.
  • Your role includes maintenance activities and contributing to disaster recovery functions, ensuring client data is safe.

Matching Summary

As a Cross Technology Managed Services Engineer, you will be the first point of contact for clients, ensuring their IT infrastructure remains operational.

Skills & Requirements

Must-have

  • Entry-level troubleshooting experience
  • Basic ITIL process knowledge
  • Good understanding of ITSM tools

Nice-to-have

  • Client-centric approach
  • Ability to work across cultures
  • Positive outlook in pressurized environments

Key Requirements

  • Bachelor's degree in IT or Computing
  • Experience in medium to large ICT organizations
  • Ability to communicate effectively

Work Rights

Not specified

Tailored Resume

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