Johnson Controls is seeking a Senior Customer Service Representative for Frick Parts in Nuevo Leon, Mexico, focusing on managing complex customer orders and inquiries related to technical products. The ideal candidate should have significant experience in customer service, particularly with technical products, and possess strong communication and leadership skills
Job Summary
Lead the team in receiving and processing highly complex customer orders, inquiries, and complaints related to technical products and services.
Proactively maintain relationships with key customers and sales staff, ensuring exceptional service across multiple product markets.
Johnson Controls offers a comprehensive benefits package, opportunities for professional growth, and a supportive work environment.
Matching Summary
Match Score: 85
Johnson Controls is seeking a Senior Customer Service Representative for Frick Parts in Nuevo Leon, Mexico, focusing on managing complex customer orders and inquiries related to technical products. The ideal candidate should have significant experience in customer service, particularly with technical products, and possess strong communication and leadership skills.
Skills & Requirements
Must-have
technical product support
customer order processing
relationship management
MS Office proficiency
Nice-to-have
additional languages a plus
customer-oriented approach
Key Requirements
University degree or equivalent combination of education and experience
Significant experience in customer service with technical products
Excellent communication skills, fluency in English