Service Delivery Manager

Finastra

Mississauga, ON, CA
Base: 100 - 125k cad; bonus/equity: not specified;...
Hybrid
Service level agreement management
Incident management and resolution
Service performance reporting
Finastra is seeking a Service Delivery Manager to oversee customer service commitments and enhance client experiences. The role involves managing service performance, incident resolution, and maintaining service level agreements within a hybrid work environment

Job Summary

  • The Service Delivery Manager is responsible for day-to-day service commitments, prioritization, service level performance, release planning, and support in critical issue management.
  • Finastra offers a range of benefits including unlimited vacation, hybrid working arrangements, well-being programs, and career development opportunities.
  • The role involves setting up governance structures, delivering issue resolutions, and driving continuous improvement initiatives to enhance customer experience.

Matching Summary

Match Score: 85

Finastra is seeking a Service Delivery Manager to oversee customer service commitments and enhance client experiences. The role involves managing service performance, incident resolution, and maintaining service level agreements within a hybrid work environment.

Salary

Base: 100 - 125k CAD; Bonus/Equity: Not specified; Benefits: Medical, life & disability insurance, retirement plan, lifestyle and other benefits

Skills & Requirements

Must-have

  • Service level agreement management
  • Incident management and resolution
  • Service performance reporting
  • Customer experience enhancement
  • Cross-functional team coordination
  • Service management tools usage

Nice-to-have

  • Agile delivery methodologies knowledge
  • Scrum Master experience
  • Leadership and communication skills
  • Customer-centric culture promotion
  • Problem-solving under stress

Key Requirements

  • 8-10 years Service Management experience
  • University degree or college diploma
  • ITIL v3 or v4 certification desirable
  • Experience with ServiceNow, Jira, Salesforce
  • Strong knowledge of Incident Management process

Work Rights

Not specified

Tailored Resume

Cover Letter