Customer Success Representative

Semios Group

New Zealand, New Zealand
Base: $75,000 to $85,000 nzd py; bonus/equity: + c...
On-site
Strong organizational and problem-solving skills
Ability to explain technical concepts to non-technical users
Experience using crm systems and saas tools
The Semios Group is seeking a Customer Success Representative to support users of their Agworld platform in New Zealand. The role involves customer engagement, onboarding, and ensuring product adoption while fostering strong relationships with clients in the agricultural sector

Job Summary

  • The role supports growers, agronomists, and farm operations by providing responsive support, onboarding, and proactive engagement to drive product adoption.
  • Employees will prioritize customer renewals, re-engage at-risk customers, and maintain regular contact to ensure continued satisfaction and platform adoption.
  • The company offers a hybrid office setting, generous vacation policy, year-end holiday break, and dedicated funds for learning programs through the UpSkill initiative.

Matching Summary

Match Score: 85

The Semios Group is seeking a Customer Success Representative to support users of their Agworld platform in New Zealand. The role involves customer engagement, onboarding, and ensuring product adoption while fostering strong relationships with clients in the agricultural sector.

Salary

Base: $75,000 to $85,000 NZD per year; Bonus/Equity: Plus commissions; Benefits: Not specified

Skills & Requirements

Must-have

  • Strong organizational and problem-solving skills
  • Ability to explain technical concepts to non-technical users
  • Experience using CRM systems and SaaS tools
  • Excellent listening and communication skills
  • Proactive mindset with focus on continuous improvement

Nice-to-have

  • 3+ years of experience in SaaS or agriculture technology
  • Degree in agriculture or agronomy
  • Previous experience in customer success or account management
  • Familiarity with data-driven software tools
  • Direct experience working within the agriculture industry

Key Requirements

  • 3+ years of experience in SaaS or agriculture technology (preferred)
  • Degree in agriculture, agronomy, or related field (preferred)
  • Work authorization required for New Zealand

Work Rights

Not specified

Tailored Resume

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