Customer Support Agent (fluent In Spanish) - Freelance Project
Invisible Expert Marketplace
Costa Rica, Costa Rica
$5ph
On-site
Bilingual english<>spanish
Retirement plan support
Technical troubleshooting
Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish-speaking customers
Job Summary
Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish-speaking customers.
Assist with account activation, integration troubleshooting, and product-related inquiries.
Troubleshoot technical issues and escalate complex cases as needed.
Matching Summary
Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish-speaking customers.
Salary
$5/hour
Skills & Requirements
Must-have
Bilingual English<>Spanish
Retirement plan support
Technical troubleshooting
Zendesk, Aircall, CRM systems
Nice-to-have
AI-driven technology
Fast-paced environment
Key Requirements
High school diploma or equivalent
Bilingual fluency in Spanish and English
Previous customer service experience
Familiarity with retirement plans
Proficiency in Zendesk and Aircall
Excellent multitasking, problem-solving, and organizational skills