As an Application Support Specialist, you will play a critical role in supporting, maintaining, and continuously improving a suite of business critical applications across Service Stream’s national operations
Job Summary
As an Application Support Specialist, you will play a critical role in supporting, maintaining, and continuously improving a suite of business critical applications across Service Stream’s national operations.
You’ll join a collaborative team within GBIS, partnering closely with developers, architects, security teams, business stakeholders, and project squads to uplift system stability, enhance user experience, and ensure operational readiness across the corporate application landscape.
Benefits of working with us include a safe and supportive culture that values diversity and inclusion, flexible hybrid work arrangements, and genuine career development and advancement pathways.
Matching Summary
As an Application Support Specialist, you will play a critical role in supporting, maintaining, and continuously improving a suite of business critical applications across Service Stream’s national operations.
Skills & Requirements
Must-have
Level 2/3 enterprise application support
ITIL processes and service management
ServiceNow administration and ITSM
Incident resolution and root cause analysis
System stability and user experience enhancement
Agile methodologies and cross-functional teams
Nice-to-have
Proactive problem identification
Collaborative team environment
Continuous improvement mindset
Simplifying technical concepts for business users
Key Requirements
Australian Citizen
Proven enterprise application support experience
ITIL or ServiceNow certifications
Degree in Information Systems, Computer Science, or equivalent experience