Majors Customer Success Manager

Harvey

San Francisco, United States
Base: $180,000-$210,000 ote; bonus/equity: 80/20 s...
Remote
Management consulting or technology advisory background
Enterprise saas or legal environment experience
Change management for large technology projects
This role serves as a trusted advisor guiding elite law firms and Fortune 500 companies through the adoption of frontier agentic AI solutions

Job Summary

  • This role serves as a trusted advisor guiding elite law firms and Fortune 500 companies through the adoption of frontier agentic AI solutions.
  • The successful candidate will lead strategic implementations, monitor account health, and act as a thought partner to shape the product roadmap.
  • Harvey offers an opportunity to build best-in-class playbooks while working with a fast-moving team committed to decisiveness, simplicity, and excellence.

Matching Summary

This role serves as a trusted advisor guiding elite law firms and Fortune 500 companies through the adoption of frontier agentic AI solutions.

Salary

Base: $180,000-$210,000 OTE; Bonus/Equity: 80/20 split structure; Benefits: Not specified

Skills & Requirements

Must-have

  • Management consulting or technology advisory background
  • Enterprise SaaS or legal environment experience
  • Change management for large technology projects
  • Executive stakeholder influence and communication
  • Proactive customer health monitoring and risk management

Nice-to-have

  • Collaborative team-first mentality
  • Ruthless prioritization of competing tasks
  • Deep domain expertise in legal services
  • Passion for AI innovation and generational company building

Key Requirements

  • Background in top-tier management consulting or strategic customer success
  • Experience conducting change management for wide-scale technology adoption
  • Ability to influence stakeholders at the executive level

Work Rights

Not specified

Tailored Resume

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