Analyst, Customer Success Operations

Mitratech

Remote
Remote
3-5 years operations experience
Salesforce reporting and dashboarding
Data integrity management
Mitratech is seeking an Analyst for their Customer Success Operations team, focusing on reporting, dashboarding, and process optimization. The role is remote and requires collaboration across various teams, emphasizing detail-oriented work and data integrity

Job Summary

  • This role supports Customer Success reporting, dashboarding, and process optimization within the broader Revenue Operations team.
  • The position requires managing case queues efficiently, creating Salesforce reports, and coordinating with the Collections Team for customer suspensions.
  • Mitratech serves over 20,000 client companies globally and values a diverse, inclusive culture centered on individual excellence and learning opportunities.

Matching Summary

Match Score: 85

Mitratech is seeking an Analyst for their Customer Success Operations team, focusing on reporting, dashboarding, and process optimization. The role is remote and requires collaboration across various teams, emphasizing detail-oriented work and data integrity.

Skills & Requirements

Must-have

  • 3-5 years operations experience
  • Salesforce reporting and dashboarding
  • Data integrity management
  • Cross-functional collaboration skills
  • Collections and suspension coordination

Nice-to-have

  • Private Equity high-growth tech experience
  • Strategic thinking with tactical execution
  • Ability to navigate ambiguity
  • Empathetic team-oriented approach
  • Constructive stakeholder influence

Key Requirements

  • Bachelor's Degree required
  • 3-5 years of experience in operations or business analytics
  • Technical proficiency with SFDC and Microsoft/Google suite

Work Rights

Not specified

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