Customer Issue Resolution Senior Analyst (korean Speaker)

3M

Philippines
Korean language proficiency
Customer issue resolution
Ar reconciliation
Handles multiple inquiries and develops solutions for moderately complex issues within customer service areas

Job Summary

  • Handles multiple inquiries and develops solutions for moderately complex issues within customer service areas.
  • Performs AR reconciliation for self-billing customers, including data download, verification, and communication with business teams.
  • Provides guidance and training to support-level co-workers and acts as a Complaint Handling Super user.

Matching Summary

Handles multiple inquiries and develops solutions for moderately complex issues within customer service areas.

Skills & Requirements

Must-have

  • Korean language proficiency
  • Customer Issue Resolution
  • AR reconciliation
  • Credit management
  • Cross-functional communication

Nice-to-have

  • Detail-oriented
  • Collaborative team player
  • Fast learner
  • Comfortable with operational processes

Key Requirements

  • Bachelor's degree
  • 2+ years in Customer Issue Resolutions/Billing/Credit and Collection
  • High proficiency in Korean language
  • Ability to communicate in English

Work Rights

Not specified

Tailored Resume

Cover Letter