Competitive salary; not specified; comprehensive b...
On-site
Manage fm enquiries
Resolve complaints and feedback
Collaborate with internal teams
This role supports the smooth delivery of all aspects of service to our strategic key account customers
Job Summary
This role supports the smooth delivery of all aspects of service to our strategic key account customers.
Manage and respond to FM enquiries across phone, email, and digital channels, resolving complaints and feedback at first contact or escalating appropriately.
You will be joining a friendly, supportive team where colleagues genuinely help each other succeed.
Matching Summary
This role supports the smooth delivery of all aspects of service to our strategic key account customers.
Salary
Competitive Salary; Not specified; Comprehensive Benefits
Skills & Requirements
Must-have
Manage FM enquiries
Resolve complaints and feedback
Collaborate with internal teams
Monitor and meet KPIs
Clear and confident communication
Nice-to-have
Solution-oriented approach
Friendly and supportive team
Continuous service improvement
Key Requirements
Experience in fast-paced environments
B2B customer service experience
Familiarity with FM operations (desirable)
Experience with large corporate clients (desirable)