Bilingual Client Technical Support: French/english

Interactive Brokers Group, Inc.

Chicago, IL, United States
Base: $65,000 to $70,000 annually; bonus/equity: d...
On-site
Bilingual english and french proficiency
Windows and mac os software support
Mobile application troubleshooting android ios
This hybrid role requires working 4 days in the office and 1 day remotely to assist clients with trading platform inquiries

Job Summary

  • This hybrid role requires working 4 days in the office and 1 day remotely to assist clients with trading platform inquiries.
  • The ideal candidate will act as a liaison between internal teams and customers to ensure prompt resolution of bugs and technical issues.
  • The company offers a competitive salary range of $65,000 to $70,000 annually along with stock grants and comprehensive health benefits.

Matching Summary

This hybrid role requires working 4 days in the office and 1 day remotely to assist clients with trading platform inquiries.

Salary

Base: $65,000 to $70,000 annually; Bonus/Equity: Discretionary cash bonus and stock award; Benefits: 401(k) match, health/dental/vision, lunch allowance

Skills & Requirements

Must-have

  • Bilingual English and French proficiency
  • Windows and Mac OS software support
  • Mobile application troubleshooting Android iOS
  • Web-based platform support experience
  • Support ticketing system usage

Nice-to-have

  • Experience with financial products and services
  • Analytical problem-solving mindset
  • Adaptable to changing technical environment
  • Passion for solving complex technical problems
  • Initiative to learn new technologies

Key Requirements

  • Bachelor's degree preferred in technical field
  • 1+ years client-facing support role experience
  • 1+ years Windows and Mac software support experience
  • Excellent command of written and spoken English and French

Work Rights

Not specified

Tailored Resume

Cover Letter