Digital Customer Success Program Manager

Workday

Atlanta, GA, USA
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
Fully remote
5+ years program management experience
Customer success operations expertise
Digital customer engagement strategy
The role involves shaping how Workday scales its customer success programs globally through digital journeys and AI tools

Job Summary

  • The role involves shaping how Workday scales its customer success programs globally through digital journeys and AI tools.
  • Candidates will coordinate across technical teams and Customer Success field organizations to ensure a unified 'One Workday' digital roadmap.
  • Workday offers a flexible work approach requiring at least half of the time in-office or in the field each quarter.

Matching Summary

The role involves shaping how Workday scales its customer success programs globally through digital journeys and AI tools.

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer Success operations expertise
  • Digital customer engagement strategy
  • Cross-functional coordination skills
  • Roadmap and delivery planning

Nice-to-have

  • Experience with Gainsight or Planhat
  • AI-powered productivity improvements
  • Design thinking and data analysis
  • Enterprise software industry background
  • PMP, Agile, or SAFe certification

Key Requirements

  • 5+ years experience in program management or customer success operations
  • Project Management Certification preferred (PMP, Agile, SAFe)
  • Experience translating business needs into roadmaps and delivery plans

Work Rights

Not specified

Tailored Resume

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