Workforce Scheduling Analyst-4

Banklife

Hybrid
Real-time adherence monitoring
Experience with wfm tools
Strong analytical skills
The CSC Operations Real Time Analyst is responsible for multi-site real-time monitoring and queue management to ensure Service Level performance

Job Summary

  • The CSC Operations Real Time Analyst is responsible for multi-site real-time monitoring and queue management to ensure Service Level performance.
  • The role involves managing call volumes and staffing levels for optimal efficiency and responding to email inquiries.
  • Manulife is committed to fostering an inclusive work environment that embraces diversity.

Matching Summary

The CSC Operations Real Time Analyst is responsible for multi-site real-time monitoring and queue management to ensure Service Level performance.

Skills & Requirements

Must-have

  • Real-time adherence monitoring
  • Experience with WFM tools
  • Strong analytical skills

Nice-to-have

  • Knowledge of call center operations
  • Experience with AI-powered analytics
  • Excellent relationship management skills

Key Requirements

  • At least 1 year related experience
  • Proficient in Microsoft applications
  • Training in Basic Excel and WFM programs

Work Rights

Not specified

Tailored Resume

Cover Letter