Responsible for welcoming guests and delivering an exceptional, immersive retail experience that reflects the House’s heritage, artistry, and innovation
Job Summary
Responsible for welcoming guests and delivering an exceptional, immersive retail experience that reflects the House’s heritage, artistry, and innovation.
Key responsibilities include acting as a brand ambassador, providing personalized consultations, educating team members, hosting events, and driving retail KPIs.
The role offers benefits such as holiday allowance, staff meals, uniform dry cleaning, pension contribution, enhanced sick/maternity pay, and discounts at Accor worldwide.
Matching Summary
Responsible for welcoming guests and delivering an exceptional, immersive retail experience that reflects the House’s heritage, artistry, and innovation.
Skills & Requirements
Must-have
Brand ambassador for Guerlain
Expert knowledge of skincare, makeup, fragrance
White-glove service culture
Elevated retail events and masterclasses
Drive and exceed retail KPIs
Manage retail operations and stock control
Exceptional visual merchandising
Nice-to-have
Deep passion for luxury beauty
Natural educator and refined host
Meticulous eye for detail
Strong commercial mindset
Experience in luxury hotel environment
Key Requirements
Proven experience in luxury retail, beauty, or spa
In-depth knowledge of skincare, makeup, and fragrance
Demonstrated success in achieving retail KPIs
Experience in delivering training or coaching
Previous experience hosting events or client activations
Strong understanding of luxury service standards
Experience in stock management
Confident in managing client relationships and CRM systems