Service Desk Team Leader

UNISYS AUSTRALIA PTY LIMITED

Fully remote
Tier 1 and tier 2 support experience
Hardware and software maintenance skills
Network connectivity troubleshooting
Unisys Australia is seeking a Service Desk Team Leader to provide Tier 1 and Tier 2 support, assisting in troubleshooting complex hardware and software issues. The ideal candidate should have 2-4 years of relevant experience and a high school diploma or GED, with potential for technical certification or an associate degree

Job Summary

  • This role provides Tier 1 and Tier 2 support while troubleshooting and resolving complex issues across hardware, software, and network environments.
  • The successful candidate will identify root causes of problems, take responsibility for timely solutions, and escalate unusual issues to higher levels when necessary.
  • You will support L1 and L2 agents in day-to-day questions related to client incidents while communicating resolutions to both technical and non-technical users.

Matching Summary

Match Score: 85

Unisys Australia is seeking a Service Desk Team Leader to provide Tier 1 and Tier 2 support, assisting in troubleshooting complex hardware and software issues. The ideal candidate should have 2-4 years of relevant experience and a high school diploma or GED, with potential for technical certification or an associate degree.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 support experience
  • Hardware and software maintenance skills
  • Network connectivity troubleshooting
  • Root cause analysis capabilities

Nice-to-have

  • Strong communication with non-technical users
  • Experience with Unisys applications
  • Voice communications and voicemail systems knowledge

Key Requirements

  • High School Diploma or GED required
  • 2-4 years' experience in area of responsibility
  • Technical certification or Associate Degree may be required

Work Rights

Not specified

Tailored Resume

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