Customer Engagement Manager, Physician Specialty Solutions - Americas

Elsevier

Fully remote
Strong experience in customer engagement or success
Ability to manage multiple accounts simultaneously
Strong analytical mindset with data interpretation skills
The role acts as a strategic partner to Account Managers and customers to drive adoption, usage, retention, and long-term satisfaction

Job Summary

  • The role acts as a strategic partner to Account Managers and customers to drive adoption, usage, retention, and long-term satisfaction.
  • Key responsibilities include conducting remote trainings, analyzing user behavior, and developing mitigation plans when usage is below expectations.
  • The position requires close collaboration with sales teams to execute renewal strategies and identify cross-sell opportunities across the Americas.

Matching Summary

The role acts as a strategic partner to Account Managers and customers to drive adoption, usage, retention, and long-term satisfaction.

Skills & Requirements

Must-have

  • Strong experience in customer engagement or success
  • Ability to manage multiple accounts simultaneously
  • Strong analytical mindset with data interpretation skills
  • Professional-level English proficiency spoken and written

Nice-to-have

  • Experience in healthcare or life sciences environments
  • Familiarity with radiology and pathology workflows
  • Spanish proficiency for Latin America support
  • Experience supporting renewals-focused roles
  • Clinical or scientific degree background

Key Requirements

  • Professional-level English proficiency
  • Proven ability to manage multiple accounts
  • Experience in customer engagement or account support
  • Strong analytical mindset
  • Excellent communication and stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter