Patient Engagement Partner, Access Center, Part Time Evenings/weekends

St. Luke's University Health Network

Easton, PA, United States
**
Answer incoming calls
Schedule appointments
Verify patient information
** St. Luke's University Health Network is seeking a part-time Patient Engagement Partner for their Access Center, focusing on providing exceptional patient experiences during calls and appointment scheduling. The role emphasizes customer service excellence and requires prior experience in a contact center, preferably within the healthcare industry. **

Job Summary

  • The Patient Engagement Partner – Access Center role is critical to an exceptional patient experience.
  • This role provides a positive patient experience during all encounters and is responsible for answering patient calls, scheduling appointments, working referral work queues, and assisting the patient with their current needs.
  • St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset!

Matching Summary

Match Score: 75

** St. Luke's University Health Network is seeking a part-time Patient Engagement Partner for their Access Center, focusing on providing exceptional patient experiences during calls and appointment scheduling. The role emphasizes customer service excellence and requires prior experience in a contact center, preferably within the healthcare industry. **

Skills & Requirements

Must-have

  • Answer incoming calls
  • Schedule appointments
  • Verify patient information
  • Provide positive patient experience
  • Work referral queues
  • Meet productivity standards

Nice-to-have

  • Build positive relationships
  • Team player
  • Continuous growth mindset

Key Requirements

  • High School diploma or equivalent
  • Previous general computer experience with data entry
  • 1-2 years customer service in contact center preferred
  • Previous healthcare experience preferred
  • Previous EMR experience preferred

Work Rights

Not specified

Tailored Resume

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