Senior Manager Voice Collab & Euc

JetBlue Airways

Long Island City, NY, US
Base: $134,600.00 - $210,100.00 py; bonus/equity: ...
Hybrid - monthly office days in long island city, queens, new york
Endpoint engineering & mdm
Collaboration platforms (teams/o365, zoom)
Voice platforms (voip, contact center)
JetBlue Airways is seeking a Senior Manager for Voice Collaboration and End User Computing to oversee digital workplace services that enhance communication and collaboration for crewmembers. The role involves managing endpoint engineering, collaboration platforms, and voice technologies while ensuring operational reliability and user experience transformation

Job Summary

  • Lead Digital Workplace services that enable how crewmembers work, communicate, and collaborate, owning endpoint engineering, collaboration platforms, voice platforms, and productivity data protection.
  • The role balances user experience transformation with 24/7 operational reliability, ensuring user-impacting SLAs and incident playbooks.
  • Compensation includes a base pay range of $134,600.00 - $210,100.00 per year, with potential for performance bonuses, restricted stock units, and comprehensive benefits.

Matching Summary

Match Score: 85

JetBlue Airways is seeking a Senior Manager for Voice Collaboration and End User Computing to oversee digital workplace services that enhance communication and collaboration for crewmembers. The role involves managing endpoint engineering, collaboration platforms, and voice technologies while ensuring operational reliability and user experience transformation.

Salary

Base: $134,600.00 - $210,100.00 per year; Bonus/Equity: performance bonuses, restricted stock units; Benefits: healthcare benefits, 401(k) plan and company match, crewmember stock purchase plan, disability coverage, life insurance, free space available travel

Skills & Requirements

Must-have

  • Endpoint Engineering & MDM
  • Collaboration platforms (Teams/O365, Zoom)
  • Voice platforms (VoIP, contact center)
  • User experience transformation
  • 24/7 operational reliability
  • Endpoint security integration

Nice-to-have

  • Drive device standardization programs
  • Remote workforce enablement
  • User adoption frameworks
  • Organizational fit for JetBlue culture

Key Requirements

  • Bachelor’s Degree or equivalent experience
  • Six (6) years in EUC/UC/Collaboration engineering
  • Hands-on experience with MDM platforms
  • Office365 tenant administration
  • Teams voice architectures
  • Contact center platforms
  • Authorization to work in the US required

Work Rights

Authorization to work in the US required

Tailored Resume

Cover Letter