Job Summary

• This role oversees the Service Delivery team by managing performance and mentoring staff.
• It ensures effective help desk operations through ticket management and performance reporting.
• The position collaborates with various teams on deployments and maintains documentation and training for staff.

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Skills & Requirements

Key Requirements

• 5-7 years of IT support experience
• Microsoft 365 Certification
• Microsoft Certified IT Professional (MCITP)

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