Strategic Customer Success Manager

Affinity

New York, NY, US
Base: $158,400.00 - $198,000.00; bonus/equity: not...
On-site
Enterprise account management
C-suite relationship building
Drive transformational outcomes
Own a named portfolio of Affinity's largest strategic enterprise accounts, driving transformational business outcomes, commanding C-suite relationships, and securing complex, high-value renewals and expansions

Job Summary

  • Own a named portfolio of Affinity's largest strategic enterprise accounts, driving transformational business outcomes, commanding C-suite relationships, and securing complex, high-value renewals and expansions.
  • Serve as the definitive internal voice of the customer — synthesizing patterns across your book and directly influencing product roadmap, GTM strategy, and CS frameworks.
  • We provide an annual education budget and a comprehensive L&D program, reimburse monthly for things like home internet, meals, and wellness memberships/equipment, and offer a 401(k) plan to help you plan for your future.

Matching Summary

Own a named portfolio of Affinity's largest strategic enterprise accounts, driving transformational business outcomes, commanding C-suite relationships, and securing complex, high-value renewals and expansions.

Salary

Base: $158,400.00 - $198,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Enterprise account management
  • C-suite relationship building
  • Drive transformational outcomes
  • Define strategic account plans
  • Thought partner to customers
  • Influence product roadmap

Nice-to-have

  • Community and industry presence
  • Growth mindset
  • Respectful candor
  • Playmaker
  • Taste the soup

Key Requirements

  • 8+ years Enterprise Customer Success
  • Enterprise SaaS experience
  • Exceed commercial targets
  • Manage C-suite relationships
  • Expert communicator
  • Define scalable processes
  • Mentor peers
  • Lead complex programs

Work Rights

Not specified

Tailored Resume

Cover Letter