Technical Service Analyst

CRP Informationssysteme GmbH

Plymouth, United Kingdom
Fully remote
Frontline application support
Diagnose and resolve complex issues
Customer training sessions
The Technical Support Analyst provides frontline application support to customers while contributing to the needs of the deployment team

Job Summary

  • The Technical Support Analyst provides frontline application support to customers while contributing to the needs of the deployment team.
  • Day-to-day responsibilities include diagnosing and resolving complex application issues, conducting customer training sessions, and serving as a key liaison between customers and internal teams.
  • Harris offers an extremely competitive UK employee benefits programme, including 5 Personal Days leave entitlement and an annual Lifestyle Reward amounting £325 per annum/pro rata.

Matching Summary

The Technical Support Analyst provides frontline application support to customers while contributing to the needs of the deployment team.

Skills & Requirements

Must-have

  • frontline application support
  • diagnose and resolve complex issues
  • customer training sessions
  • handling support calls and tickets
  • managing bug fixes and enhancements
  • basic understanding of networking principles

Nice-to-have

  • contributing to deployment team needs
  • legacy system maintenance and modernization

Key Requirements

  • 3+ years of experience in technical support
  • Experience with ticketing systems
  • Analytical skills
  • Experience in a software environment
  • Based in the UK

Work Rights

Must be based in the UK

Tailored Resume

Cover Letter