Customer Success Management Team Senior Associate, Lch Ltd

LCH Ltd

Dedicated account management
Voice of the customer advocacy
Salesforce crm experience
The LCH Ltd Customer Success Management (CSM) team ensures customers have a smooth, supported experience across all LCH services from onboarding to clearing and post go-live

Job Summary

  • The LCH Ltd Customer Success Management (CSM) team ensures customers have a smooth, supported experience across all LCH services from onboarding to clearing and post go-live.
  • Responsibilities include providing dedicated account management, acting as the primary liaison, collecting and analyzing customer feedback, and owning external member communications.
  • LSEG is a leading global financial markets infrastructure and data provider committed to innovation, quality, continuous improvement, and sustainability.

Matching Summary

The LCH Ltd Customer Success Management (CSM) team ensures customers have a smooth, supported experience across all LCH services from onboarding to clearing and post go-live.

Skills & Requirements

Must-have

  • Dedicated account management
  • Voice of the customer advocacy
  • Salesforce CRM experience
  • External member communications
  • Customer MI reporting

Nice-to-have

  • Passion for customer service
  • Emotional intelligence
  • Proactive approach
  • Team working skills
  • Champion Knowledge Centre adoption

Key Requirements

  • Proven account management experience
  • Focus on investment banking/buy side clients

Work Rights

Not specified

Tailored Resume

Cover Letter