It Service Desk Representative

Palm Beach State College

Lake Worth, Florida, US
Base: $16.51 hourly; bonus/equity: not specified; ...
Hybrid
Microsoft windows operating system installation and troubleshooting
Fact finding, analysis, and problem solving skills
Ability to work fluctuating schedule including nights and weekends
Palm Beach State College is seeking an IT Service Desk Representative to provide tier 1 technical support to the college community, ensuring excellent customer service. The role involves troubleshooting and resolving technical issues while working a fluctuating schedule, including nights and weekends

Job Summary

  • The role involves providing tier 1 technical support to students, faculty, and staff by troubleshooting and resolving technical issues.
  • Employees will be responsible for accurately identifying, classifying, diagnosing, and tracking incidents while maintaining effective time management.
  • The position offers comprehensive benefits including tuition fee waivers, health insurance, and generous paid time off during college breaks.

Matching Summary

Match Score: 85

Palm Beach State College is seeking an IT Service Desk Representative to provide tier 1 technical support to the college community, ensuring excellent customer service. The role involves troubleshooting and resolving technical issues while working a fluctuating schedule, including nights and weekends.

Salary

Base: $16.51 Hourly; Bonus/Equity: Not specified; Benefits: Tuition waiver, health insurance, retirement plans

Skills & Requirements

Must-have

  • Microsoft Windows operating system installation and troubleshooting
  • Fact finding, analysis, and problem solving skills
  • Ability to work fluctuating schedule including nights and weekends

Nice-to-have

  • Microsoft Office Specialist certification
  • Experience with diverse populations
  • Knowledge of other staff duties for backup support

Key Requirements

  • High school diploma or GED with additional training
  • Regular physical attendance required
  • Pass background check and drug screen

Work Rights

Not specified

Tailored Resume

Cover Letter