Customer Service, Specialist

AIA Group

Not specified
7 to 8 years relevant experience
4 years supervisory level experience
Call centre operation management
AIA Group is seeking a Customer Service Specialist to handle customer inquiries and complaints while maintaining smooth daily operations across various service channels. The ideal candidate will have a mix of relevant education and substantial experience in customer service, particularly in a call center environment

Job Summary

  • The role involves handling customer enquiries and complaints across hotline, counter, and livechat channels while maintaining smooth daily operations.
  • Candidates must have at least 7 years of work experience in Call Centre operations with a minimum of 4 years in a supervisory capacity.
  • AIA Group is seeking ambitious individuals to help achieve the ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

Matching Summary

Match Score: 85

AIA Group is seeking a Customer Service Specialist to handle customer inquiries and complaints while maintaining smooth daily operations across various service channels. The ideal candidate will have a mix of relevant education and substantial experience in customer service, particularly in a call center environment.

Skills & Requirements

Must-have

  • 7 to 8 years relevant experience
  • 4 years supervisory level experience
  • Call Centre operation management
  • Complex complaint handling
  • Team training and development

Nice-to-have

  • Product knowledge expertise
  • System enhancement initiatives
  • Process reengineering skills
  • Supportive leadership environment
  • Career growth opportunities

Key Requirements

  • Tertiary education graduate or Secondary plus 7-8 years experience
  • Minimum 7 years Call Centre operation experience
  • Minimum 4 years supervisory level experience
  • Insurance Authority license (Paper 1,2,3,5) preferred
  • MPFA Paper 4 license preferred

Work Rights

Not specified

Tailored Resume

Cover Letter