Customer Support Specialist Iii, Ecommerce - Ventrac
Ventrac
Orrville, OH, United States
Base: $65,000-$70,000; bonus/equity: not specified...
On-site
Ecommerce platform development
Digital sales channel growth
Customer support inquiries
Ventrac is seeking a Customer Support Specialist III for their e-commerce division, based in Orrville, OH. The role focuses on managing and optimizing digital commerce channels while ensuring excellent customer support and operational integration
Job Summary
The E-commerce Customer Support Specialist oversees the strategy, execution, and optimization of digital commerce channels, bridging commercial, operational, and technical functions to grow online revenue and improve customer experience.
Key responsibilities include developing and executing the company’s ecommerce platform, identifying new online growth opportunities, managing ecommerce platforms, and resolving customer inquiries related to parts, products, and orders.
The Toro Company offers a competitive salary, comprehensive benefits, and growth opportunities, with a salary range estimated between $65,000-$70,000 per year.
Matching Summary
Match Score: 85
Ventrac is seeking a Customer Support Specialist III for their e-commerce division, based in Orrville, OH. The role focuses on managing and optimizing digital commerce channels while ensuring excellent customer support and operational integration.
Salary
Base: $65,000-$70,000; Bonus/Equity: Not specified; Benefits: Competitive salary, affordable and top-tier medical/dental/vision plan, 401k
Skills & Requirements
Must-have
ecommerce platform development
digital sales channel growth
customer support inquiries
order processing and invoicing
inventory accuracy
customer satisfaction metrics
Nice-to-have
cross-functional initiative leadership
digital pricing strategies
e-commerce fulfillment processes
positive customer experience creation
Key Requirements
HS Diploma or GED equivalent
5-7 years experience in ecommerce management
Strong written and verbal communication skills
Professional interpersonal skills
Ability to read mechanical and operational information
Knowledgeable with Microsoft Suite, CRM, and Internet