Monitors trade activities such as sell-in/sell-out data, estimated inventory levels, etc. and maintains tracking logs to help ensure commercial agreements are respected, any anomalies are recognized and escalated appropriately
Job Summary
Monitors trade activities such as sell-in/sell-out data, estimated inventory levels, etc. and maintains tracking logs to help ensure commercial agreements are respected, any anomalies are recognized and escalated appropriately.
Acts as the Country Lead for the Service Cloud customer request management system for Canada, representing the Canadian Commercial Trade operations perspective with cross-functional stakeholders; maintaining platform governance, ensuring timely triage and escalation, and driving adherence to SLAs.
Identifies continuous improvement opportunities across processes and systems, demonstrating expertise in optimization and data analytics with ability to design improvements and coordinate implementation with local or global teams as necessary.
Matching Summary
Monitors trade activities such as sell-in/sell-out data, estimated inventory levels, etc. and maintains tracking logs to help ensure commercial agreements are respected, any anomalies are recognized and escalated appropriately.
Skills & Requirements
Must-have
sell-in/sell-out data monitoring
customer activity monitoring Canada
Service Cloud system lead
Customer Link content management
EDI customer onboarding
operational KPI monitoring
Nice-to-have
continuous improvement expertise
structured problem-solving methodology
work independently with stakeholders
prioritize competing objectives
Key Requirements
University degree preferred or equivalent experience