Customer Success Manager

Finastra

Atlanta, GA, US
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Customer success plans development
Account management and relationship building
Cross-functional team collaboration
** Finastra is seeking a Customer Success Manager based in Atlanta, GA, to enhance customer value and satisfaction through effective account management and engagement strategies. The ideal candidate will have experience in customer-facing roles and a strong focus on building relationships and delivering measurable outcomes. **

Job Summary

  • The Customer Success Manager uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra’s solutions and services.
  • Responsibilities include delivering Finastra’s success strategy, building strong internal partnerships, leading proactive customer engagement, and identifying cross-sell and up-sell opportunities aligned with customer strategy.
  • Finastra offers a range of benefits including unlimited vacation, hybrid working arrangements, well-being programs, medical and retirement plans, sustainability initiatives, DEI groups, career development tools, and global recognition programs.

Matching Summary

Match Score: 75

** Finastra is seeking a Customer Success Manager based in Atlanta, GA, to enhance customer value and satisfaction through effective account management and engagement strategies. The ideal candidate will have experience in customer-facing roles and a strong focus on building relationships and delivering measurable outcomes. **

Skills & Requirements

Must-have

  • Customer Success Plans development
  • Account management and relationship building
  • Cross-functional team collaboration
  • Customer engagement and retention
  • Risk identification and escalation management
  • Value realization tracking
  • Strong communication and negotiation skills

Nice-to-have

  • Design-thinking mindset
  • Commercial and business acumen
  • Customer-centric mindset
  • Problem-solving capabilities
  • Ability to work autonomously
  • Presentation skills
  • Prioritization and reporting skills

Key Requirements

  • Experience in customer-facing roles
  • Ability to build Customer Success Plans
  • Demonstrated measurable outcomes delivery
  • Strong interpersonal and stakeholder management skills
  • Located in or near Atlanta, excluding New York City and California residents

Work Rights

Must reside in or near Atlanta; excludes New York City and California residents

Tailored Resume

Cover Letter