Senior Executive, Customer Experience

Prudential Assurance UK

Outbound customer call handling
Csat detractor follow-up
Excel data consolidation
The role is dedicated to enhancing customer satisfaction by conducting outbound calls to PACS customers in a timely and professional manner

Job Summary

  • The role is dedicated to enhancing customer satisfaction by conducting outbound calls to PACS customers in a timely and professional manner.
  • The Senior Customer Experience Executive proactively addresses concerns raised in CSAT surveys and resolves issues through thorough follow-ups.
  • Prudential pledges to create a culture where diversity is celebrated and inclusion assured for all people, customers, and partners.

Matching Summary

The role is dedicated to enhancing customer satisfaction by conducting outbound calls to PACS customers in a timely and professional manner.

Skills & Requirements

Must-have

  • Outbound customer call handling
  • CSAT detractor follow-up
  • Excel data consolidation

Nice-to-have

  • Empathy in customer interactions
  • Cross-functional collaboration skills
  • Continuous improvement mindset

Key Requirements

  • Experience with automated alert systems
  • Proficiency in Excel for data management
  • Ability to assess callback criteria

Work Rights

Not specified

Tailored Resume

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