Conversation Designer/analyst – Chatbot & Digital Experience Using Ai

Bankwest

Conversation design experience
Multi-turn conversational journeys
Systems thinking
Define the voice, behaviour, and intelligence of the Bankwest Bee chatbot by designing natural, human-centred conversations

Job Summary

  • Define the voice, behaviour, and intelligence of the Bankwest Bee chatbot by designing natural, human-centred conversations.
  • Design intelligent, multi-turn dialogue experiences at the heart of how our chatbot understands context and guides customers.
  • Collaborate across Product, Content, Compliance, and Engineering to align intent with capability.

Matching Summary

Define the voice, behaviour, and intelligence of the Bankwest Bee chatbot by designing natural, human-centred conversations.

Skills & Requirements

Must-have

  • Conversation design experience
  • Multi-turn conversational journeys
  • Systems thinking
  • Working with UX designers
  • Chatbot or AI-driven products
  • LLM behavior and limitations

Nice-to-have

  • Copilot Studio exposure
  • Microsoft Power Platform familiarity
  • Low-code solutions
  • ALM, DevOps, governance
  • Collaborative spirit

Key Requirements

  • Required experience in conversation design
  • Proven ability to design multi-turn journeys
  • Comfort navigating ambiguity
  • Background in chatbots, virtual assistants, or AI-driven products

Work Rights

Not specified

Tailored Resume

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