Senior Customer Support Specialist (airline Crew Management Solutions)

KID-Systeme

Gdansk, Poland
Hybrid (3 days per week in-office at olivia business centre, gdansk)
3-5 years of experience in aviation role
Technical support experience in aviation sector
Ability to manage complex customer queries
KID-Systeme, a subsidiary of Airbus, is seeking a Senior Customer Support Specialist based in Gdansk, Poland, to provide technical Level 2 support for its Skywise N-Ops & Crew product. The ideal candidate will have a strong background in aviation IT support with a focus on crew management systems and excellent customer service skills

Job Summary

  • Skywise is a leading flight operations specialist providing innovative solutions for aircraft operators worldwide.
  • As a Senior Customer Support Specialist, you will resolve complex technical queries and ensure customer satisfaction.
  • The role offers flexible working hours, training opportunities, and private medical coverage for you and your family.

Matching Summary

Match Score: 85

KID-Systeme, a subsidiary of Airbus, is seeking a Senior Customer Support Specialist based in Gdansk, Poland, to provide technical Level 2 support for its Skywise N-Ops & Crew product. The ideal candidate will have a strong background in aviation IT support with a focus on crew management systems and excellent customer service skills.

Skills & Requirements

Must-have

  • 3-5 years of experience in aviation role
  • Technical support experience in aviation sector
  • Ability to manage complex customer queries
  • Strong analytical and problem-solving skills

Nice-to-have

  • Understanding of crew duty and rest violations
  • Knowledge of airline scheduling systems
  • Experience with customer satisfaction monitoring

Key Requirements

  • Proven experience with Airline Crew Management Systems
  • Fluency in English

Work Rights

Not specified

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