Global Software Support Engineer - (e3)

Applied Materials

Santa Clara, CA, United States
$124,000.00 - $171,000.00; not specified; not spec...
Software development life cycle (sdlc)
Troubleshooting software issues
Log analysis and debugging
As a Global Software Support Engineer III, you will serve as a senior technical expert responsible for diagnosing, resolving, and preventing complex software issues impacting the installed product base

Job Summary

  • As a Global Software Support Engineer III, you will serve as a senior technical expert responsible for diagnosing, resolving, and preventing complex software issues impacting the installed product base.
  • You will work closely with customers, field teams, product management, and software development to ensure successful deployment, qualification, and sustained performance of software releases at customer sites.
  • You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.

Matching Summary

As a Global Software Support Engineer III, you will serve as a senior technical expert responsible for diagnosing, resolving, and preventing complex software issues impacting the installed product base.

Salary

$124,000.00 - $171,000.00; Not specified; Not specified

Skills & Requirements

Must-have

  • Software Development Life Cycle (SDLC)
  • troubleshooting software issues
  • log analysis and debugging
  • C and/or C++ code analysis
  • Windows operating systems and networking

Nice-to-have

  • customer-facing leadership
  • cross-functional collaboration
  • voice of the customer
  • proactive issue suggestion
  • adaptable and eager to learn

Key Requirements

  • Master’s degree preferred or Bachelor’s degree with 5+ years experience
  • Minimum 5+ years of experience in software product support
  • 5+ years of experience in systems engineering
  • Experience supporting complex, customer-facing software products

Work Rights

Not specified

Tailored Resume

Cover Letter