Lead the technical deployment and integration of Skywise Core solutions, ensuring seamless onboarding and transition to the In-Service phase
Job Summary
Lead the technical deployment and integration of Skywise Core solutions, ensuring seamless onboarding and transition to the In-Service phase.
Provide advanced L2/L3 technical support, acting as the primary contact for airline customers to ensure operational excellence and maximize insights from the digital ecosystem.
Act as the 'Voice of the Customer', synthesizing regional feedback to influence the product roadmap and identify opportunities for process enhancements and new service offerings.
Matching Summary
Lead the technical deployment and integration of Skywise Core solutions, ensuring seamless onboarding and transition to the In-Service phase.
Skills & Requirements
Must-have
Skywise Core solution deployment
advanced technical support L2/L3
customer training and knowledge transfer
SaaS expertise and log analysis
airline maintenance operations knowledge
Nice-to-have
voice of the customer feedback synthesis
process enhancement identification
proactive customer engagement
AI and Big Data familiarity
Key Requirements
4+ years customer-facing technical support experience
Bachelor's or Master's in Engineering or Computer Science