CPI Security is seeking an experienced and dynamic Collections Manager to lead our collections team responsible for collecting receivables and mitigating revenue attrition
Job Summary
CPI Security is seeking an experienced and dynamic Collections Manager to lead our collections team responsible for collecting receivables and mitigating revenue attrition.
The successful candidate will enforce policies and standard operating procedures, proactively address customer and employee friction points, and embody CPI's core values.
This role involves monitoring collections performance metrics and preparing reports for senior management on collections activities.
Matching Summary
CPI Security is seeking an experienced and dynamic Collections Manager to lead our collections team responsible for collecting receivables and mitigating revenue attrition.
Skills & Requirements
Must-have
Experience in Salesforce and billing systems
Proven experience in collections management
Strong leadership and team management skills
Nice-to-have
Excellent communication and interpersonal skills
Strong problem-solving and analytical abilities
Ability to enforce policies and procedures effectively
Key Requirements
Bachelor's degree in Business, Finance, or a related field
Contact center experience of 7+ years including dialer activity
Knowledge of relevant laws and regulations governing collections