Customer Success Associate

Wolters Kluwer N.V

Sacramento, CA, United States
Base: $37,700.00 - $63,200.00 usd; bonus: eligible...
Onsite
Proactive customer onboarding support
Crm tool proficiency
Intermediate problem-solving skills
Wolters Kluwer N.V is seeking a Customer Success Associate in Sacramento, CA, to enhance customer engagement and satisfaction by managing the customer lifecycle. This role emphasizes proactive onboarding, troubleshooting, and collaboration with internal teams to improve services based on customer feedback

Job Summary

  • The role involves proactively supporting the onboarding process for new customers while ensuring they are engaged and satisfied.
  • Employees will monitor customer performance data, assist with renewals and upselling opportunities, and document interactions in the CRM.
  • The company offers competitive benefits including medical, dental, vision plans, 401(k), and paid parental leave.

Matching Summary

Match Score: 85

Wolters Kluwer N.V is seeking a Customer Success Associate in Sacramento, CA, to enhance customer engagement and satisfaction by managing the customer lifecycle. This role emphasizes proactive onboarding, troubleshooting, and collaboration with internal teams to improve services based on customer feedback.

Salary

Base: $37,700.00 - $63,200.00 USD; Bonus: Eligible; Benefits: Medical, Dental, Vision, 401(k), Tuition Assistance

Skills & Requirements

Must-have

  • Proactive customer onboarding support
  • CRM tool proficiency
  • Intermediate problem-solving skills
  • Customer data analysis capabilities
  • Strong verbal and written communication

Nice-to-have

  • Deep empathy for customer needs
  • Team collaboration coordination
  • Product improvement feedback implementation
  • Upselling opportunity identification
  • Enhanced client relationship maintenance

Key Requirements

  • Obtain FinCEN ID within 7 days of employment
  • Comply with Corporate Transparency Act requirements
  • Ability to appear onsite for recruitment interviews

Work Rights

Not specified

Tailored Resume

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