It Support Officer London, United Kingdom Permanent Competitive Apply By 18 May, 2026

Buro Happold

London, United Kingdom
Not specified; benefits: 25 days holiday; pension ...
On-site
Windows 11 troubleshooting
Microsoft office o365 support
Servicenow itsm tool experience
The role involves completing allocated tickets from the Service Desk in line with agreed service levels while supporting colleagues across the London office

Job Summary

  • The role involves completing allocated tickets from the Service Desk in line with agreed service levels while supporting colleagues across the London office.
  • Candidates must possess strong organisational skills to maintain governance across hardware and software asset management and ensure smooth onboarding processes.
  • Buro Happold offers a supportive environment with hybrid working arrangements, 25 days holiday, and a comprehensive benefits package including dental and optical cover.

Matching Summary

The role involves completing allocated tickets from the Service Desk in line with agreed service levels while supporting colleagues across the London office.

Salary

Not specified; Benefits: 25 days holiday; Pension scheme included

Skills & Requirements

Must-have

  • Windows 11 Troubleshooting
  • Microsoft Office O365 Support
  • ServiceNow ITSM Tool Experience
  • Onboarding and Offboarding Staff
  • Hardware Asset Management

Nice-to-have

  • Strong organisational skills
  • Proactive problem solving
  • Excellent communication skills
  • Customer service experience
  • Flexible rota working

Key Requirements

  • 1 year industry related experience
  • CompTIA A+ or ITIL qualification preferred
  • A Levels, HND/C, or degree education

Work Rights

Not specified

Tailored Resume

Cover Letter