Senior Analyst, Operations

Walmartdataventures

Bentonville, AR, United States of America
Base: $60,000.00 - $110,000.00; bonus/equity: annu...
Investigations and dispute resolution
Risk-based decision making
Cross-functional collaboration
As a Senior Analyst on the Trust & Safety Operations team, you will play a critical role in investigating last mile delivery incidents and resolving disputes while partnering cross-functionally to mitigate legal exposure

Job Summary

  • As a Senior Analyst on the Trust & Safety Operations team, you will play a critical role in investigating last mile delivery incidents and resolving disputes while partnering cross-functionally to mitigate legal exposure.
  • The Trust & Safety Operations team works closely with Legal, Compliance, Customer Support, and Operations to drive fair outcomes, reduce escalations, and continuously improve processes that strengthen trust across the platform.
  • Walmart offers competitive pay, performance-based bonuses, comprehensive health and financial benefits, paid time off, and education benefits through Live Better U for full-time and part-time associates.

Matching Summary

As a Senior Analyst on the Trust & Safety Operations team, you will play a critical role in investigating last mile delivery incidents and resolving disputes while partnering cross-functionally to mitigate legal exposure.

Salary

Base: $60,000.00 - $110,000.00; Bonus/Equity: Annual or quarterly performance bonuses, stock for certain positions; Benefits: Medical, vision, dental, 401(k), paid leave, education benefits

Skills & Requirements

Must-have

  • Investigations and dispute resolution
  • Risk-based decision making
  • Cross-functional collaboration
  • High-volume caseload management
  • Strong communication skills
  • Attention to detail and accuracy

Nice-to-have

  • Familiarity with last mile delivery operations
  • Experience in fraud investigation
  • Bilingual in Spanish
  • Background in law enforcement
  • Process improvement recommendations
  • Customer and driver accountability balancing

Key Requirements

  • 2–5+ years experience in investigations or related field
  • Bachelor’s degree or 2 years experience in operations or related area
  • Experience handling sensitive or escalated cases
  • Experience working cross-functionally with Legal or Operations
  • Master’s degree or Project Management Certification preferred

Work Rights

Not specified

Tailored Resume

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