Customer Care Consultant

Western World Insurance Company

Singapore
Not specified; not specified; comprehensive benefi...
Fluent in oral and written english
Bilingual in english and bahasa melayu/mandarin/tamil
Strong telephone etiquette skills
The role involves providing multi-channel customer support for policy servicing, renewals, and new business issues within the Consumer & Commercial lines

Job Summary

  • The role involves providing multi-channel customer support for policy servicing, renewals, and new business issues within the Consumer & Commercial lines.
  • Candidates are expected to maintain a Quality Score of 90% or above while meeting specific KPIs such as Average Handling Time and Calls Answered per hour.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development for its team members.

Matching Summary

The role involves providing multi-channel customer support for policy servicing, renewals, and new business issues within the Consumer & Commercial lines.

Salary

Not specified; Not specified; Comprehensive benefits package included

Skills & Requirements

Must-have

  • Fluent in oral and written English
  • Bilingual in English and Bahasa Melayu/Mandarin/Tamil
  • Strong telephone etiquette skills
  • Experience in contact center environment
  • Ability to meet KPIs and quality scores

Nice-to-have

  • Resilient and resourceful attitude
  • Proactive cross-selling initiative
  • Interest in continual improvement
  • Positive customer experience focus
  • Adaptable to operational changes

Key Requirements

  • Certificate in General Insurance preferred
  • Health Insurance Certification advantageous
  • Knowledge of Call Center Systems required
  • MS Office Application Suite proficiency
  • Relevant customer service experience in contact center

Work Rights

Not specified

Tailored Resume

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